Was this article helpful? 0% of 0 players found this article helpful.We know it's difficult to be away from your phone, but your devices will work better after an update. Once you’re done with the file you downloaded, you can delete it by dragging it to your Trash Can.Find the Origin Troubleshooting.txt file on your desktop and send it to us through email.Quit Origin after you’ve entered your credentials.Enter your login info when macOS asks for permission to install Origin Helper.Double-click on the AppleScript’s icon to start running it.Make sure that Origin is installed in the Applications folder and isn’t running when your script starts.We’ll update this article as soon as we have a fix. These files are used by our developers to troubleshoot issues. It doesn’t have any personal information about you or what’s on your Mac, and only works to diagnose application issues. Once you’ve successfully used the tool, a file called Origin Troubleshooting.txt will be made and saved on your desktop. Getting requests to enter your Mac user credentials?Īre you having problems getting Origin Helper to run? Does it keep asking you for your Mac credentials? Download our diagnostic tool to run an AppleScript that will debug Origin Helper on your Mac.
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